Terms of service

Terms of use

1.1 JacquesHermes.com is the online store for displaying and selling products online.Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store located atwww.JacquesHermes.com

1.2 The Store belongs to the company "ZIKOUDIS P. VASILEIOS", Tax Identification Number031247171 ZOU THESSALONIKI with headquarters at Tavaki 10, PC 570 01, Thermi, Thessaloniki.GEMI number 037168905000

1.3 The main and primary concern of our company is the disclosure of the terms that govern the rights and obligations and in general the operation of the online storewww.JacquesHermes.com , in order to inform the visitors / users of its website, to enlighten them about their rights and obligations and the best possible service when accessing the services of the Store and in particular in the search and purchase of products from the shop.

1.4 Make sure you agree to the following terms and conditions because your further use and browsing of the online Store implies your explicit and unconditional consent and consent to them.

2.1 A necessary condition for the commencement of the conciliation between us is the disclosure by you of some of your personal information.When you place an order, we will ask for your full name, the address to which the products sold will be sent, your landline number (or any other phone you want that will be used for your best service), your email address (e-mail address) etc.

The above prerequisites are used by the Store for two reasons:
- the processing of the order,
- the satisfaction of the respective requirements of its customers regarding the services and products available through the Store,

2.2 The Store, strictly following the principles of personal data protection provided by the relevant laws and international conventions, will not make any unfair use without your prior approval.The Store in no way discloses, publishes, sells, exchanges personal data and information that you trust us.Exceptionally, your personal information may be disclosed by the company, always observing the procedure provided by law when required to comply with the relevant provisions of the Law and only to the Competent Authorities.

2.3 You may at any time change the personal information you have provided to us or restrict or cancel the use of any of this information.

2.4 The management and protection of personal data of the visitor / user of the Store is subject to the terms of this section as well as the relevant provisions of Greek legislation (Law 2472/1997) for the protection of the individual and the protection of personal data, as has supplemented by the Decisions of the Chairman of the Committee for Personal Data Protection, PD 207/1998 and 79/2000 and article 8 of law 2819/2000 as well as law 2274/1999 and European Law (directives 95/46 / EC and 97/66 / EC).These terms are formulated taking into account both the rapid development of technology and in particular the Internet, as well as the existing - albeit underdeveloped - network of legal regulations on these issues.In this context, any possible relevant regulation will be an regulation of this section.In any case, the Store reserves the right to change the terms of protection of personal data after informing the visitors / users and within the existing or possible legal framework.

2.5 Following this, if a visitor / user does not agree with the terms of protection of personal data, provided herein, he must not use the services of the Store.

3.1 The Store provides its visitors / users with the ability to purchase its products, through e-commerce applications, in accordance with the specific terms it sets and taking care of the protection of personal data they submit for the use of these services.
In cases where the e-commerce applications are carried out between the users and the Store, the Store is obliged to comply with Ministerial Decision Ζ1-496 / 2000 on distance selling and the provisions of Law 2251/1994 on Consumer Protection as well as and ΥΑ Ζ1-629 (Government Gazette Β΄720 / 30.05.2005).Thus, the Store is obliged to inform its potential customers about: a) the essential characteristics of the products it offers, b) the price, c) the quantity and the shipping costs, d) the VAT if it is not included in the price, e) the method of payment, f) the method of delivery, g) the duration of the offer or price and h) the right of withdrawal.

3.2 The access to the pages / services of the Store does not imply any additional costs, apart from the current tariff regime for the general Internet access, as it has been formulated by the competent providers and is paid to them only.

3.3 For the use of the e-commerce services of the Store, the following information is requested from the visitor / user: name, address of a natural person, telephone, e-mail, city.The above information is also required for the issuance of the relevant tax documents.Such information may never be disclosed to third parties, with the exceptions expressly stated in this contract.

4.1 The Store is committed to the quality, completeness and validity of the information provided on its website, both in terms of the exact information displayed and the services provided by the online store, subject to any technical or typographical errors, which cannot be predicted or have occurred unintentionally or due to force majeure of the website.

4.2 All listed prices include VAT. (23%) These prices refer to the quantities that are available in our warehouse, while the Store reserves the right to adjust the prices.

5.1 The Store makes every effort to display with the greatest accuracy the products available from it, while also photos of products are enlarged to display their details.However, because the final view also depends on the screen of the user / customer, it is possible that there is a difference from the actual image of the product, a difference for which the Store is not responsible.

5.2 With the term "Initial Price" the Store indicates in the items for sale of each category the average retail cost in which it is probable that each of them is sold in the European and International Market (in physical stores and department stores, online stores, etc.) after a simple research.Consequently, the listed "Initial Prices" are only indicative and of course non-binding, and the Store is not responsible for any differences that may be found in the prices of items sold at their various points of sale.

Cash on delivery as a method of trading is not, as is well known, a new practice or innovation.This is an old process of physical trade, which can serve the completion of electronic transactions.Its mode of operation is based on the simultaneous ("hand in hand") delivery of the product to the customer and the payment (cash on delivery) of the price by the latter to the employee, who simultaneously performs the duties of carrier and collector.These features make cash on delivery the safest trading method.

PayPal is the most widespread and secure payment system in the world.The payment system mediates between seller and buyer so that the parties know only the necessary information to complete the payment.

6.3 EveryPay
" Recognizing the importance of the security of electronic payments, EveryPay is a licensed Payment Institution by the Bank of Greece (decision no. 280/3 / 23-7-2018 Government Gazette B 3010 / 25-7-2018), and manages data securely card payment transactions, in accordance with the regulatory framework of the card security management standard.Everypay is certified to the Card Transaction Security (PCI DSS) standard, and is subject to periodic inspections by a specialist consulting firm.All Everypay services are provided through secure connections with 256 bit SSL certificates.EveryPay also supports 3D Secure, an additional security feature for VISA, MasterCard,DinersDiscover .The Payer will then have to enter his personal secret code, in order to successfully complete the transaction "
"Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (Decision No.280/3 / 23-7-2018 GG B 3010 / 25-7-2018), and manages securely card payment transactions, in accordance with the regulatory framework of the card transaction security management standard.Everypay is certified in accordance with the PCI DSS compliance standards.All Everypay services are made through secure connections with 256bit SSL certificates.EveryPay also supports the ability to use the 3D Secure service, an additional security token forVISA,MasterCard,Maestro ,Diners &Discover .The Payer then has to enter his personal secret code to complete the transaction successfully ” .

6.4 DEPOSIT IN A BANK ACCOUNT.After completing your order, one of our partners will contact you for the details of the deposit and the validation of the order.

7.1 After the registration of your order and within one (1) working day, our specialized staff will contact you both by phone and by e-mail for the acceptance of your order and the shipping details.The contract is considered to have been drawn up and the resulting obligations start from the time of receipt by the customer of the electronic receipt - confirmation of the order, sent by the provider.If your order is placed until 11:00 in the morning (Monday-Friday) the communication with you will take place on the same day.

7.2 If it is not possible to contact you, the order remains pending for 5 working days, after which your order is automatically canceled.

8.1 Shipping Method
For the shipment of the products, the Store cooperates with the General Post Office.For everyone's convenience, please inform the Store about the more specific details of the place of receipt (floor, office number, etc.), where necessary.

8.2 Shipping costs
Shipping costs are set at 6 euros nationwide, except in inaccessible areas.Inaccessible areas are those that are outside the network of cities of the cooperating courier company.The charge for these areas varies and you will be informed about it before your order is shipped.For purchases over 100 euros you are not charged with shipping costs.

8.3 Delivery dates and times
The receipt of your order is made no later than five (5) working days from the date of its validation (during the hours 9:00 - 17:00) by the courier company at the address you specify in the order form.

8.4 Receipt of products
The delivery of all parcels takes place at your place.

8.5 Availability
For all the products contained in the catalogs of the Store there are clear indications for the availability of our warehouse.This way you will be able to easily find out before placing your order which of our products are available in our warehouses and immediately deliverable, which products are not immediately available but we are committed to their delivery time.

8.6 If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail, in order to tell us if you wish, under these conditions , the completion of your order.

9.1 The Store provides its visitors / users with access to member services, upon acceptance of its terms of use and completion of the registration process of the candidate members' details.

9.2 As soon as the visitor / user completes the registration process set by the Store, he will receive a confirmation of a personal password and the user name that he has set.

9.3 Members remain solely responsible for all operations carried out under their personal password, username and account in general.Members agree to immediately notify the Store of any unauthorized use of their account and any occurring and / or possible breach of security.Also, members are solely responsible for the careful use of their account and their formal withdrawal from their account at the end of each year.

9.4 The Store is not responsible for any damage or loss arising from the inability of members to respect and follow this clause.

10.other terms
10.1 Advertising messages: The Store provides users with the opportunity to choose their information about the new products available on the market and for any other offers, payment arrangements, etc. by sending advertising - informational messages to their e-mail address.The Store will not abuse the above service.Users are always given the option to stop receiving advertising messages.

10.2 Cookies
Like most sites on the internet, JacquesHermes.com uses cookies so that we have access to certain information every time you browse with a web browser in our store.Without the use of cookies it would be impossible to offer you important services such as: personal settings, storage of items in the cart between your two visits, etc. Cookies are alphanumeric files that we transfer to your computer's hard drive via your internet so that we can offer you services like the ones mentioned above.In your browser settings you can choose to prevent your browser from accepting new cookies or asking you every time a new cookie is to be installed on your hard drive.However, you should know that if you choose to prevent cookies from being stored on your hard drive, you will not be able to use some of our store services.

10.3 Protection of minors:
The Store strictly follows the clear policies in favor of children.
a) The collection, use and disposal of their personal data as well as the data of their family is done only after the explicit written approval of their guardians.
b) The Store assures its customers that it has taken all necessary measures to ensure that the content of the ads / promotional messages:
- Not to affect children negatively on a spiritual and moral level
- Do not give a misleading picture of the quality, size, value or performance of the advertised goods to children.

10.4 The Store is committed to the quality, completeness and validity of the information provided on the site, only with respect to the identity of the Store and the services provided by it.

12.5 Modification of the terms herein
The Store reserves the right to modify or renew the terms and conditions of transactions.The company undertakes the obligation to inform this text for any change or addition to the terms.

10.6 Applicable Law
All transactions you make through the Store are governed by International and European law governing issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), as amended and in force governing matters relating to with distance sales.

10.7 Limitation of Liability
The Store, its employees, or other agents, are not responsible, under any circumstances, for any consequential, incidental, indirect, special damages or expenses or penalties, including, but not limited to, lost profits, discontinuation of profits, , loss of information or data, or loss of customer, loss or damage to property, and any third party claims arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website, whether or not the Store had been informed, was aware or should have been aware of this possibility.

10.8 Copyright and Trademark: The entire design of the website as well as its content, including text, graphics, images, etc. its selection and arrangements are the intellectual property of the Store and are protected by the relevant provisions of Greek Law, European Law and International Conventions and Treaties.Therefore, no part of this site may be sold, copied, modified, reproduced, reposted, uploaded, transmitted or distributed in any way.