Terms of service

Terms of use

1.1 JacquesHermes.com is the online store for displaying and selling products onlineBefore entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store located at www.JacquesHermes.com

1.2 The Store belongs to the company"ZIKOUDIS P.VASILEIOS", Tax Identification Number 031247171 ZOU THESSALONIKI with headquarters at 10 Tavaki, 570 01, Thermi, ThessalonikiGEMI number 037168905000

1.3 The main and primary concern of our company is the disclosure of the terms that govern the rights and obligations and in general the operation of the online store www.JacquesHermes.com , in order to inform the visitors/users of its website, to enlighten them about their rights and obligations and to provide the best possible service when accessing the services of the Store and in particular in the search and purchase of products from the shop.

1.4 Make sure you agree to the following terms and conditions because your further use and browsing of the online Store implies your explicit and unconditional consent and consent to them.

2.1 A necessary condition for the commencement of the conciliation between us is the disclosure by you of some of your personal informationWhen you place an order, we will ask for your full name, the address to which the products sold will be sent, your landline number (or any other phone you want to be used for your best service), your email address (e-mail address) etc.

The above prerequisites are used by the Store for two reasons:
- the processing of the order,
- the satisfaction of the respective requirements of its customers regarding the services and products available through the Store,

2.2 The Store, strictly following the principles of personal data protection provided by the relevant laws and international conventions, will not make any unfair use without your prior approval.The Store in no way discloses, publishes, sells, exchanges personal data and information that you trust usExceptionally, your personal information may be disclosed by the company, always observing the procedure provided by law when required to comply with the relevant provisions of the Law and only to the Competent Authorities.

2.3 You may at any time change the personal information you have provided to us or restrict or cancel the use of any of this information.

2.4 The management and protection of the personal data of the visitor/user of the Store is subject to the terms of this section as well as the relevant provisions of Greek legislation (n2472/1997) for the protection of the individual and the protection of personal data, as supplemented by the Decisions of the Chairman of the Committee for Personal Data Protection, PD 207/1998 and 79/2000 and article 8 of n2819/2000 as well as n2274/1999 and European Law (Directives 95/46/EC and 97/66/EC)These terms are formulated taking into account both the rapid development of technology and in particular the Internet, as well as the existing - albeit underdeveloped - network of legal regulations on these issues.In this context, any possible relevant regulation will be an regulation of this sectionIn any case, the Store reserves the right to change the terms of protection of personal data after informing the visitors/users and within the existing or possible legal framework.

2.5 Following this, if a visitor/user does not agree with the terms of protection of personal data, provided herein, he must not use the services of the Store.

3.1 The Store provides its visitors/users with the opportunity to purchase its products, through e-commerce applications, in accordance with the specific terms it sets and taking care of the protection of personal data they submit for the use of these services.
In cases where the e-commerce applications are carried out between the users and the Store, the Store is obliged to comply with Ministerial Decision Ζ1-496/2000 on distance selling and the provisions of Law 2251/1994 on Consumer Protection as well as and ΥΑ Ζ1-629 (Government Gazette Β΄720/30.05.2005)Thus, the Store is obliged to inform its potential customers about:a) the essential characteristics of the products it offers, b) the price, c) the quantity and the shipping costs, d) the VAT if it is not included in the price, e) the method of payment, f) the method of delivery, g) the duration of the offer or price and h) the right of withdrawal.

3.2 The access to the pages/services of the Store does not imply any additional costs, apart from the current tariff regime for the general Internet access, as it has been formulated by the competent providers and is paid to them only.

3.3 For the use of the e-commerce services of the Store, the following information is required from the visitor/user:name, address of a natural person, telephone, e-mail, cityThe above information is also required for the issuance of the relevant tax documentsSuch information may never be disclosed to third parties, except for the exceptions expressly stated in this contract.

4.1 The Store is committed to the quality, completeness and validity of the information provided on its website, both in terms of the exact information displayed and the services provided by the online store, subject to any technical or typographical errors, which cannot be predicted or have occurred unintentionally or due to force majeure of the website.

4.2 All listed prices include VAT(23%) These prices refer to the quantities that are available in our warehouse, while the Store reserves the right to adjust the prices.

5.1 The Store makes every effort to display with the greatest accuracy the products available from it, while also photos of products are displayed in magnification to display their detailsHowever, because the final view also depends on the screen of the user/customer, it is possible that there is a difference from the actual image of the product, a difference for which the Store is not responsible.

5.2 With the term"Initial Price"the Store indicates in the items for sale of each category the average retail cost in which it is probable that each of them is sold in the European and International Market (in physical stores and department stores, online stores, etc.) after a simple researchConsequently, the listed"Initial Prices"are only indicative and of course non-binding, and the Store is not responsible for any differences that may be found in the prices of items sold at their various points of sale.

Cash on delivery as a method of trading is not, as is well known, a new practice or innovationThis is an old process of physical trade, which can serve the completion of electronic transactionsIts mode of operation is based on the simultaneous ("hand in hand") delivery of the product to the customer and the payment (cash on delivery) of the price by the latter to the employee, who simultaneously performs the duties of carrier and collector.These features make cash on delivery the safest trading method.

PayPal is the most widespread and secure payment system in the worldThe payment system mediates between seller and buyer so that the parties know only the necessary information to complete the payment.

6.3 EveryPay
"Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (no.decision 280/3/23-7-2018 Government Gazette B 3010/25-7-2018), and manages securely payment card payment transaction data, in accordance with the regulatory framework of the card transaction security management standardEverypay is certified to the PCI DSS standard, and is subject to periodic inspections by a specialist consulting firm.All Everypay services are provided through secure connections with 256 bit SSL certificatesEveryPay also supports 3D Secure, an additional security feature for VISA, MasterCard, Diners & Discover cardsThe Payer will then have to enter his personal secret code, in order to successfully complete the transaction"
"Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (Decision No280/3/23-7-2018 GG B 3010/25-7-2018), and manages securely card payment transactions, in accordance with the regulatory framework of the card transaction security management standardEverypay is certified in accordance with the PCI DSS compliance standardsAll Everypay services are made through secure connections with 256bit SSL certificatesEveryPay also supports the ability to use the 3D Secure service, an additional security token for  VISA,  MasterCard,  Maestro ,  Diners & DiscoverThe Payer then has to enter his personal secret code to complete the transaction successfully ” .

6.4 DEPOSIT IN A BANK ACCOUNTAfter completing your order, one of our partners will contact you for the details of the deposit and the validation of the order.

7.1 After the registration of your order and within one (1) working day, our specialized staff will contact you both by phone and by e-mail for the acceptance of your order and the shipping detailsThe contract is considered to have been drawn up and the resulting commitments start from the time of receipt by the customer of the electronic receipt - confirmation of the order, sent by the providerIf your order is placed until 11:00 in the morning (Monday-Friday) the communication with you will take place on the same day.

7.2 If it is not possible to contact you, the order remains pending for 5 working days, after which your order is automatically canceled.

8.1 Shipping Method
For the shipment of the products, the Store cooperates with the General Post OfficeFor everyone's convenience, please inform the Store about the more specific details of the place of receipt (floor, office number, etc.), where necessary.

8.2 Shipping costs
Shipping costs are set at 6 euros nationwide, except in inaccessible areasInaccessible areas are those that are outside the network of cities of the cooperating courier companyThe charge for these areas varies and you will be informed about it before your order is shippedFor purchases over 100 euros you are not charged with shipping costs.

8.3 Delivery dates and times
The receipt of your order is made no later than five (5) working days from the date of its validation (during the hours 9:00 - 17:00) by the courier company at the address you specify in the order form.

8.4 Receipt of products
The delivery of all parcels takes place at your place.

8.5 Availability
For all the products contained in the catalogs of the Store there are clear indications for the availability of our warehouseThis way you will be able to easily find out before placing your order which of our products are available in our warehouses and immediately deliverable, which products are not immediately available but we are committed to their delivery time.

8.6 If for reasons of force majeure (e.g.bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail, in order to let us know if you wish, under these conditions, the completion of your order.

9.1 The Store provides its visitors/users with access to member services, upon acceptance of its terms of use and completion of the registration process of the candidate members' details.

9.2 As soon as the visitor/user completes the registration process set by the Store, he will receive a confirmation of a personal password and the user name that he has set.

9.3 Members remain solely responsible for all operations carried out under their personal password, username and generally their account.Members agree to immediately notify the Store of any unauthorized use of their account and any occurring and/or potential breach of securityAlso, members are solely responsible for the careful use of their account and their formal withdrawal from their account at the end of each year.

9.4 The Store is not responsible for any damage or loss arising from the inability of members to respect and follow this clause.

10other terms
10.1 Advertising messages:The Store provides users with the opportunity to choose their information about the new products available on the market and for any other offers, payment arrangements, etc. by sending advertising - informational messages to their e-mail addressThe Store will not abuse the above serviceUsers are always given the option to stop receiving advertising messages.

10.2 Cookies
Like most sites on the internet, JacquesHermes.com uses cookies so that we have access to certain information every time you browse with a web browser in our store.Without the use of cookies it would be impossible to offer you important services such as:personal settings, storage of items in the cart between your two visits, etc.Cookies are alphanumeric files that we transfer to your computer's hard drive via your internet so that we can offer you services like the ones mentioned aboveIn your browser settings you can choose to prevent your browser from accepting new cookies or asking you every time a new cookie is to be installed on your hard driveHowever, you should know that if you choose to prevent cookies from being stored on your hard drive, you will not be able to use some of our store services.

10.3 Protection of minors:
The Store strictly follows the clear policies in favor of children.
a) The collection, use and disposal of their personal data as well as the data of their family is done only after the explicit written approval of their guardians.
b) The Store assures its customers that it has taken all necessary measures to ensure that the content of the ads/promotional messages:
- Not to affect children negatively on a spiritual and moral level
- Do not give a misleading picture of the quality, size, value or performance of the advertised goods to children.

10.4 The Store is committed to the quality, completeness and validity of the information provided on the site, only with regard to the identity of the Store and the services provided by it.

12.5 Modification of the terms herein
The Store reserves the right to modify or renew the terms and conditions of transactionsThe company undertakes the obligation to update this text for any change or addition to the terms.

10.6 Applicable Law
All transactions you make through the Store are governed by International and European law governing matters relating to e-commerce as well as the Consumer Protection Act (N2251/1994), as amended and in force governing issues related to distance selling.

10.7 Limitation of Liability
The Store, its employees, or other representatives, are not responsible, under any circumstances, for any consequential, incidental, indirect, special damages or expenses or fines, including, but not limited to, lost profits, cessation of operations, , loss of information or data, or loss of customer, loss or damage to property, and any third party claims arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website, whether or not the Store was informed, knew or should have known of this possibility.

10.8 Copyright and Trademark:The entire design of the website as well as its content, including text, graphics, images, etc.its selection and arrangements are the intellectual property of the Store and are protected by the relevant provisions of Greek Law, European Law and International Conventions and TreatiesTherefore, no part of this site may be sold, copied, modified, reproduced, reposted or"uploaded", transmitted or distributed in any way.